Refund Policy

Last updated: 4 September 2026

The principle. Our fees pay for professional advisory time and documentation work — not for a migration outcome, which is decided solely by the assessing authorities and the Department of Home Affairs. Because our work begins as soon as your engagement starts, the point at which fees stop being refundable is the induction call. This policy forms part of our Terms & Conditions.

1.When a refund may be considered

If you decide not to proceed before your induction call has commenced, please contact us and we will assess your request in good faith. Any third-party or payment-gateway charges already incurred on your transaction are non-refundable and will be deducted from any amount returned.

2.Once the induction call commences — no refund

Fees are non-refundable across all services once your induction call has commenced. The induction call marks the start of substantive advisory and documentation work — reviewing your profile, planning your pathway, and preparing your case — and that work cannot be un-done once delivered. This applies regardless of the pathway or package selected, and regardless of the eventual outcome of any assessment, nomination, invitation or visa application.

Before induction call

Request considered in good faith, less any third-party / gateway charges already incurred.

After induction call begins

Non-refundable across all services, as substantive work has commenced.

3.What is never refundable

Government and Department of Home Affairs charges, skills-assessment fees, English-test fees, nomination fees and any other statutory or authority charges — these are paid by you directly to the relevant body and are outside our control.
Third-party costs and payment-gateway / processing charges.
Any work already delivered or in progress at the time of a request.

4.No guarantee of outcome

A refund is not available on the basis of an unsuccessful skills assessment, a missed invitation, a declined nomination, or a refused visa. Migration decisions rest entirely with the assessing authorities, nominating bodies and the Department of Home Affairs, and our fees are for the professional work we deliver, not for a particular result.

5.How to request a refund

Email balaji@riteluck.com from the address on your engagement, with your name and a brief reason for the request. Where a refund is approved under this policy, it is returned to the original payment method via our payment provider (Razorpay), typically within a few business days of approval, subject to the provider's processing times.

6.Changes to this policy

We may update this Refund Policy from time to time. The version published on this page, with the "last updated" date above, is the current version and applies to your engagement.

7.Contact

Riteluck Consultancy Pvt Ltd · Gachibowli, Hyderabad, Telangana 500032 · +91 7396 625 954 · WhatsApp · www.riteluck.com

Read our Terms & Conditions →Scope of services, fees and responsibilities Back to Riteluck home →Services, eligibility check and booking